Extended delivery times as well as incorrectly delivered products are the main reasons for poor customer reviews and often lead to lasting damage to products, shops and customer journey. These sales killers must be avoided. The two experts will show how their 360° full-service approach bundles partial automation, pre-FBA and FBA backup to effective advantages.
About Christoph Schilz and Silvio Kohlschütter
As Head of Strategy – Technical Office at van Eupen Logistik GmbH & Co. KG, Christoph Schilz is responsible in particular for continuous development in the areas of warehouse and contract logistics, e-commerce and returns management. With over 20 years of industry experience, he is one of the old hands of his profession.
Since studying transport economics and logistics at the DAV Bremen, the 44-year-old passionate hobby chef has been at home in logistics and an expert in the field of partial automation in e-commerce with a focus on modern and flexible solutions.
As Director Commercial E-Commerce, Silvio Kohlschütter is responsible for the entire sales and business development topics at van Eupen Logistik GmbH & Co. KG. A special focus is on end-customer-oriented and sustainable business development.
For more than 10 years, the 38-year-old sports enthusiast, with a focus on e-business, has been able to gain international experience and in-depth knowledge in e-commerce and transfer it to the European market.
His solutions from the American consumer electronics market and the full-service approach to omnichannel fulfillment are some of his focal points.