- Wednesday
- Thursday
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11.00 - 11.30
Ondrej Holik - Swiss Point, s. r. o.
How to optimize back office and logistics in e-shops?
Optimization of processes in e-shops can be reached in different ways. Outsourcing of order fulfillment via fulfillment and logistics companies can help an e-shop to be more efficient, to become more professional and allow to grow business by focusing on sales domestically and abroad. These positive aspects can be reached also via outsourcing of back office activities such as claim management, order and invoices processing, etc.
11.45 - 12.15
Mardoccheo Bibbo - PARCEL.ONE GmbH
When in Rome, do as the Romans do – How adapting to local logistic customs will enhance your customer´s satisfaction
12.30 - 13.00
Michael Atug - Michael Atug
Internationalization is not that difficult
We want to show eShops how easy (and important) it is to build up the business in other countries. There will be some examples about easy translations and configuration of an eShop in foreign countries (with specialization on CEE region).
14.00 - 14.30
Zorana Erakovic - swiss mail solutions
Customized solutions or playing according to pre-set rules?
E-commerce industry is changing rapidly and so do customer’s expectations. How fast a big 3PL company can adapt its business to daily changes? What are the benefits of SME fulfilment provider? While end customers are becoming more demanding, personal business touch is what distinguishes one provider from another.
14.45 - 15.15
Bill Carlin - Shipmate Fulfillment
The Trillion Dollar Opportunity: Fulfillment in the US eCommerce Market
US consumers spent over $841B on ecommerce products in 2020 alone. This is a huge market opportunity for EU based businesses. As one of the US’s top 3PL logistics providers, we have unique insights into importing and distributing various products throughout the country and continent. Learn the basics of entering the US ecommerce market and how to conquer the unique logistical challenges you will face along the way.
15.30 - 16.00
Sarah Adenau & Florian Hoffmann - AutoStore System GmbH
Increase your warehouse productivity to unlock new order fulfillment potential
What questions should retailers ask themselves when planning their warehouse automation project? How do you find the right dimensions in terms of capacity and performance? AutoStore will give answers to these questions and show what benefits warehouse automation can have for your company. Learn about the flexibility of the AutoStore system and how it can be used in fulfillment.
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11.00 - 11.30
Christoph Schilz and Silvio Kohlschütter - Van Eupen Logistik GmbH & Co. KG
360° logistics – The grey mouse of e-commerce with an elephant impact on success
Extended delivery times as well as incorrectly delivered products are the main reasons for poor customer reviews and often lead to lasting damage to products, shops and customer journey. These sales killers must be avoided. The two experts will show how their 360° full-service approach bundles partial automation, pre-FBA and FBA backup to effective advantages.
12.30 - 13.00
Peter Somers - Emirates Post
Transparency, Accuracy and Efficiency in Cross Border e-Commerce
13.15 - 13.45
Dana von der Heide - Parcel Perform
Founder & Chief Commercial Officer
Incumbent brands and specialty startups are rapidly adopting DTC E-Commerce Strategies to drive preference, win loyalty and boost repeat sales through a directly owned relationship. Parcel Perform will share their extensive experience on how fast-growing DTC brands can benefit from focusing on the post-purchase experience. Learn how you can unlock the possibilities of logistics data to gain customers trust, reduce customer inquiries and improve your last-mile operations.
14.00 - 14.30
Conor Bracken - Andovar
Deploying Machine Translation for Localized eCommerce
Advances in public and custom neural machine translation can reduce the cost and time to market for translated websites. Best practices include content triage: knowing how to match human/machine workflows to content types; deep analysis of terminology; building custom engines for each domain. The choices for process, tools and resourcing are explained with specific and relevant examples.
15.30 - 16.00
Yulia Blinova - Zignify Consulting
Product Sourcing China VS The World
Should we keep buying from China? Should we start sourcing or doing private label from Germany or any other European country? Or maybe somewhere else across the globe. Our goal is to help you answer those questions and optimize your costs and margins.
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