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How Transit Time Impacts Customer Satisfaction

Operating a carrier business is no easy feat in this day and age. Besides the unprecedented rise in demand for home deliveries as a result of the pandemic-induced e-commerce boom, they also have to deal with the ever-changing purchasing habits and expectations of customers. With this in mind, our media partner, Parcel Monitor took a closer look at customer ratings from August 2020 to August 2021 to find out how transit time impacts customer satisfaction around the world.


Does slower delivery mean worse ratings? Was there any difference between customer expectations for domestic versus international deliveries?

Read the full article to find out: