Retaining customers is more difficult than gaining new ones, but more cost-efficient. In today's e-commerce age, which role does shipping packaging play? What expectations do customers have of shipping packaging? What role do topics such as sustainability or digitalization play?
You can look forward to exciting insights and suggestions.
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Daniel Szymek
Head of Field Sales - RAJA Germany
Packaging as a success factor: ways to higher customer loyalty & process efficiency
About Daniel Szymek
Daniel Szymek has been working in sales at RAJA Germany since 2008. Packaging is virtually his professional DNA.
Since 2015, he has been responsible for the packaging machines and systems division and, as head of the field service, forms the interface to the key account managers. Thanks to his many years of market experience, he knows both customer requirements and the various market players and solution providers in detail. Among other things, he is the man for improving workflows in shipping centres or optimizing the trade-off between product
protection, costs and sustainability.
RAJA Germany is part of the RAJA Group - the European market leader in B2B mail order for packaging materials as well as warehouse and business equipment. In order to develop innovative solutions, RAJA relies on close
cooperation with its suppliers as well as on interdisciplinary consulting competence towards the customer. In doing so, RAJA focuses on the sustainability of the packaging solutions as well as the service orientation
throughout the company.